Field CRM – Privacy Policy
Effective date: 23 October 2026
Field CRM (“the app”, “we”, “us”) is a field-force and CRM service provided by Interestship Career Solutions Pvt Ltd. Companies (“your employer” or “the customer”) use Field CRM to manage their field staff's attendance, travel, customer visits and related work. This policy explains what data the app collects, why, and how it is handled.
1. Who controls your data
Field CRM is a business app: only people added by their employer can sign in. Your employer decides how the app is used for its staff and is responsible for that use; Interestship Career Solutions Pvt Ltd processes the data on behalf of your employer to provide the service. For questions about how your employer uses your data, contact your employer first. You can also contact us (section 10).
2. Data we collect
| Data | When and why |
|---|---|
| Account details: name, mobile number, work email, designation, employee code, reporting manager, territory | To sign you in (mobile number and SMS code) and set up your account for your employer. |
| Precise location, including in the background | Only while you are punched in for work, to record attendance (punch-in and punch-out location), your work route and distance, and customer check-ins. A persistent “On duty” notification is shown while this happens, and tracking stops when you punch out. Location is not collected when you are not on duty. |
| Physical activity (moving or still) | While on duty, to save battery by recording less often when you are not moving. |
| Photos and files | Only when you take or attach them: punch-in selfie (if your employer requires it), visit photos, documents, expense receipts. |
| Work records you enter | Customers, leads, contacts (business contact details of people you meet), visits and outcomes, notes, expenses, leave and attendance-correction requests. |
| Device information | Phone model, Android version, app version, device identifiers, push notification token, and phone settings that affect tracking (GPS, permissions, battery optimisation, network). Used to deliver notifications and to show you and your employer when tracking cannot work properly. |
| Diagnostics | Crash reports (Google Firebase Crashlytics). A diagnostic log of the app's tracking and sync activity is kept on your phone for 30 days and is sent to us only if you tap “Send logs”. |
The Google Play version of the app does not access your call log, contacts list, SMS or microphone.
3. How we use data
- To provide the service your employer has asked for: attendance, route and distance records, visit records, approvals, reports and notifications to you and your managers.
- To keep the app working and secure: diagnosing problems, fixing bugs and preventing misuse.
We do not sell your data, do not show ads, and do not use your data for advertising.
4. Who can see your data
- Your employer: your managers and the company's administrators, according to the roles your employer sets up, including daily report emails to the people your employer chooses.
- Service providers that host or run parts of the service for us, under contract: Supabase (database, file storage and sign-in; servers in the Asia-Pacific region), Google Firebase (push notifications, crash reports), Google Maps Platform (maps), Vercel (web dashboard hosting), MSG91 (SMS sign-in codes), and your employer's email server (report emails).
- Authorities, if required by law.
5. Where data is stored
Data is stored with our hosting providers, which may be outside India (currently the Asia-Pacific region). It is transferred and stored with appropriate safeguards, in line with applicable law, including India's Digital Personal Data Protection Act, 2023.
6. How long we keep data
- Location route points: up to 180 days, or a shorter period set by your employer.
- Attendance, visits, customers, expenses and other work records: for as long as your employer uses Field CRM, then deleted or returned at the end of the contract, unless the law requires keeping them longer.
- Diagnostic log on your phone: 30 days.
7. Security
All data is sent over encrypted connections (HTTPS). Access is limited by role, so each person sees only the data they are allowed to. Sign-in tokens are stored encrypted on the phone, and no passwords are stored.
8. Your choices and rights
- Location: you can withdraw location permission at any time in your phone settings; attendance tracking will then not work while you are on duty.
- Access, correction, deletion: you can ask to see, correct or delete your personal data, and withdraw consent, through your employer or by contacting us (section 10). Some records may have to be kept for your employer's legal or payroll obligations.
- Deleting your account: see fieldcrm.delta4.in/delete-account.
9. Children
Field CRM is for employees aged 18 or over. It is not intended for children.
10. Contact and grievances
Interestship Career Solutions Pvt Ltd
Email: deep@interestship.com
Grievance Officer: Deep Patel, deep@interestship.com. We respond within 30 days.
11. Changes
We may update this policy. The current version is always available on this page, with its effective date.